How to Report Nautical Chart Corrections

One great virtue of electronic charts is their ability to be updated quickly by both NOAA's Office of Coast Survey (OCS), who makes the charts, and then the mariners who use them on the water. Electronic Navigational Charts (ENC) are updated weekly by OCS. All type-approved ECDIS (electronic chart display and information system) software as well as many ECS (electronic chart system) used by recreational mariners such as OpenCPN, Coastal Explorer, and Time Zero products offer an automated chart update service built right into the navigation software. 

You can configure the nav programs to check for new charts every time you start the program, or you can update manually. Then if you are online at the time, the program logs into the right NOAA web page, checks for latest charts, and downloads new ones. NOAA provides the needed application programing interface (API) for programmers to use for this.

An important caveat to this process is: for this to work, you must have loaded the charts in the first place using the program's own chart loading function. Most nav programs with the auto-update option have two ways to initially load a chart: select it from a list of charts they provide and then the program gets the charts for you, or it lets you load charts manually by simply telling the program where charts are located on your computer. Loading charts manually can bypass the auto-update functionality. It is important to understand how your own ECS handles these updates. Using OpenCPN, for example, this means using the Chart Downloader plugin for all charts you want to automate, and then store all such charts in the same folder selected in that function.

To illustrate the power of modern chart updating options, we take a look at how mariner's can take part in the process with what is effectively "crowd sourced" chart updating. We will look over the submission process for a user reported chart correction, and then follow through on it showing up in subsequent charts. We posted an earlier article on this process featuring a UKHO app designed for this. The US counterpart described there has since changed to what we show here, but the UKHO app is still available, and as far as we know could still be used to report comments on US charts, although the procedure shown here is the most direct.

What led us to return to this topic is we ran across a prominent naming error on ENC number US4WA11M (Puget Sound, Northern Part) that mis-labeled Montlake Cut at the west end of the Ship Canal that leads from the Puget Sound via the Ballard Locks into Lake Washington. On that chart it was called Montauk Cut—a famous maritime name for sure, but from NYC, not Seattle. Chart US4WA11M is scale 1:80,000, which is within the scale band 5 that spans scales of 1:50,000 to 1:150,000.

Here is the location we discuss within Puget Sound, followed by the object of interest shown on a chart.

This is the object as we first found it, with an insert showing the chart ID. This is viewed in OpenCPN, showing part of the "cursor pick" display seen when right clicking the Cut—this is the way you access object data on an ENC. The more general chart info shown is usually at the bottom of the display, seen with a click on the chart bar.

Montlake Cut can also be seen on scale band 5 chart US5WA13M, which is 1:25,000. If we zoom in to that scale we see that the Cut and Bridge are labeled correctly on that chart, so the only issue is US4WA11M.  

As noted above, at one point NOAA/OCS had a dedicated webpage for reporting chart errors, but they have updated that, now combining chart error reports with their generic page for comments and questions that we find at 

https://www.nauticalcharts.noaa.gov/customer-service/assist/

At this page, we select the Report an Error tab, and then just go down the line of entries.

There is a full NOAA interactive catalog in the right side panel, so you can find the exact Lat-Lon of the error with a button click. You can then include a screenshot of the error. 

I do not know how long the error on US4WA11M was there, but I noted it on Monday, Nov 2, 2020 and sent in that form at about noon, Seattle time.  I was surprised to then get this back at 3:35 PM the same day:

From: NOAA Coast Survey Customer Response for Ticket #148408 

3:35 PM Monday, Nov 2, 2020

Thank you for your inquiry into NOS products.  You are right, the name of the waterway was incorrect on US4WA11.  It has been revised in our database from Montauk Cut to Montlake Cut.  An update for US4WA11 (Edition 41, Update 7) should be available for download within a week.  Again, I'd like to extend my thanks to you for pointing out this error, so that it could be corrected.

Sincerely,

[name given]

Original Message:

-----------------------------------

"Good day, I would like to point out that on US4WA11 the Montlake Cut is misprinted as "Montauk Cut." This does not show up on US5WA13, as noted in the attachments. Please let me know that you have received this, and if you can, please give me an estimate of when we might expect this to be corrected.  Thanks very much. David Burch / Starpath School of Navigation / Seattle"

I am not sure when the actual update was made, but three days later on thursday we checked by doing a chart update for US4WA11M, and found the following:

So we see that it was indeed already fixed!  The new one is edition 41 /7. We can go the charts list to check when it was actually made (see link at www.starpath.com/getcharts):

It looks like the new update was issued on the same day of the report and actually built into the zipped ENC file on the next day. 

I doubt we can expect that type of turn around in general, unless it is a simple one like this one that is easy to see and fix. But they do have the chance to issue a new update every week.

If you see things on a chart that are not right, or you have documented info to improve the charted data, then this is an easy way to submit it. Our feeling has always been that even though the ENC take some practice to get used to, in the end they will be superior to the RNC and offer mariners very much more information about the waterways.

Note added Nov 23:  Another way to follow up on your proposed correction is a new webpage they have on  weekly chart updates: 

https://distribution.charts.noaa.gov/weekly_updates

It takes a bit of practice, but you can look for updates per date nationwide or home in on specific charts or specific weeks.  A nice new edition to these modern times of weekly updates.  This may not be an advertised public site yet, but it is active.

Before submitting your proposed correction, it could be, depending on the correction, useful to check the latest USCG Weekly Notice to Mariners to see if the error has already been reported. And indeed, if the error is potentially hazardous to navigation, you might also report it to the Aids to Navigation office of the local USCG.

We have related ENC notes online at  Naming and Boundary Conventions in ENC.

For more details on the structure and use of ENC, see Introduction to Electronic Chart Navigation.